Zepf Center Launches Crisis Services with Crisis CARE Line and Crisis CARE Mobile Outreach Team 

Services to Take Effect July 1, 2021 

Zepf Center announced that it is launching Crisis Services starting July 1, 2021. While the larger program will take time to implement, as of July 1, 2021, Zepf Center will offer its new Crisis CARE Lineand the Crisis CARE Mobile Outreach Team. This will ensure that help is available 24/7 for individuals in Lucas County experiencing a psychiatric crisis.

These new services came about when the Mental Health & Recovery Services Board of Lucas County (MHRSB) asked Zepf Center to assist with ensuring continuity of crisis services in Lucas County when they were notified that Rescue Mental Health & Addiction Services was closing as of June 30.

About the Crisis CARE Line 419-904-CARE (2273) 

  • Recovery Helpline and the Emergency Services 24/7 Call Line are being merged into one number, as of July 1, 2021, as Zepf Center is not staffed to cover multiple lines.
    •  The Crisis CARE Line will assist with all Mental Health and Substance Use Disorder (SUD) needs at 419-904-CARE (2273).
  • The Crisis CARE Line is staffed 24 hours a day, 365 days a year by a qualified mental health professional.
  • If it is determined, based on the phone call, that a face-to-face screening is needed, a crisis screening will be arranged in the safest environment for the individual and the Crisis CARE Mobile Outreach Team.
  • Callers in need of recovery support will be offered an appointment with a provider within 48 hours of connecting with the Crisis CARE Line, previously known as the Recovery Helpline.
  • The Crisis CARE Line is available for people living in Lucas County.
  • Additionally, professionals are standing by to link people to substance abuse treatment services.
    • The Crisis CARE Line delivers immediate engagement, assessment, and referral services for people suffering from a substance use disorder. We know every addiction is different. The Crisis CARE Line is here to link people to the treatment they need, whether that is detox, inpatient, or outpatient.
  • The Crisis CARE Line is available to help now, any time, any day to help people struggling with mental health and addiction needs.

For more information: 


Video of June 30th, 2021, Press Conference:



Lucas County Behavioral Health Crisis Services RFP

Thank you for your interest in our crisis care system.  Due to a recent Court ruling, we are required to suspend the interview portion of our RFP process.  We will keep you informed when there are further updates.  We appreciate your patience and commitment. – Updated 03/23/2021

**Letter of Intent Deadline has been extended until December 31st, 2020.

All questions are to be submitted to Administration@tbdsolutions.com

For more information on the RFP process please view Crisis Services RFP Presentation Briefing.

Details regarding the project deliverables and submission criteria can be found in the RFP Framework.

Lucas County Crisis Services RFP Framework – December 15 2020

Crisis Services RFP Acknowledgement Addendum December 15 2020

RFP Response – Lucas County Crisis Services 

Bidders Conference Recording

Crisis Services RFP Q&A – Final Question and Answer with Clarification Updated December 23 2020

Our Mission is to cultivate a high-quality network of resources that inspires personal recovery and promotes mental wellness for Lucas County residents.